Privacy Policy

1. Introduction

AwareCam LLC ("AwareCam," "we," "us," or "our") operates the website awarecam.com and provides AI-powered video security services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing or using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

Information you provide directly:

• Name, email address, and phone number when you contact us or send a message
• Business name and address when you register as a partner or customer
• Payment information processed securely through our payment providers
• Communications you send us via email or contact forms

Information collected automatically:

• IP address, browser type, operating system, and device identifiers
• Pages visited, time spent, and referring URLs
• Cookies and similar tracking technologies

Camera and video data (service customers only):

• Video streams and recorded footage from cameras installed at your premises
• AI-generated event alerts, clips, and screenshots derived from video analysis
• Device metadata including camera identifiers, location tags, and configuration settings

3. How We Use Your Information

• To provide, operate, and improve our security monitoring services
• To process transactions and send related information including confirmations and invoices
• To send administrative information, product updates, and security alerts
• To respond to your comments, questions, and requests
• To analyze usage patterns and improve our website and services
• To comply with legal obligations and enforce our terms
• To detect, prevent, and address technical issues and security incidents

4. Sharing of Information

We do not sell, trade, or rent your personal information to third parties. We may share information in the following limited circumstances:

• Service providers: Trusted third parties who assist in operating our website and services (e.g., cloud hosting, payment processing, analytics), bound by confidentiality agreements
• Legal requirements: When required by law, court order, or governmental authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, with prior notice to you
• Protection of rights: To protect the rights, property, or safety of AwareCam, our customers, or others

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Video footage is retained according to the retention settings configured in your service plan. You may request deletion of your data at any time by contacting us.

6. Data Security

We implement industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These include encryption in transit (TLS), encrypted storage, access controls, and regular security assessments. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

We use Google Tag Manager on this marketing website to load Google Analytics. Google Analytics uses cookies and collects usage information such as pages viewed, referring pages, approximate location, and browser or device type. Google processes that information under its own terms. You can refuse these cookies in your browser settings.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right to access the personal data we hold about you
• Right to correct inaccurate or incomplete data
• Right to request deletion of your data
• Right to restrict or object to processing
• Right to data portability
• Right to withdraw consent at any time

To exercise any of these rights, please contact us at privacy@awarecam.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us: